Customer service
Experience Worry-Free Shopping with Our Reliable All-Around Sales Support
Our Commitment
We are dedicated to providing efficient and reliable after-sales service for every customer
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Real people
Swift response within 24 hours *Except weekends and Holidays
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Satisfaction guaranteed
Your satisfaction is our highest priority.
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Free 30-day returns
Simple and convenient process.
Membership & Gutsy Rewards
How do I become a member?
Sign up by filling out the form here. It's free to become a member. Make sure to sign in to your account to get automatic free shipping!
How can I end my membership?
You may cancel your membership in the program at any time by notifying Vivi & Cove Customer Care through our online contact form or emailing us at hello@viviandcove.com.
Keep in mind ending your membership does not automatically unsubscribe you from our emails. You can unsubscribe from our marketing emails separately at any time by following the instructions in the unsubscribe link provided in each email.
If you wish to stop receiving email but remain a member, you can unsubscribe from our emails anytime and keep your member status—though you may miss out on new products, offers, and updates.
I still want to receive emails but don't want to be a member
You may cancel your membership in the program at any time by notifying Vivi & Cove Customer Care through our online contact form or emailing us at hello@viviandcove.com.
You will still receive emails although you may miss out on member exclusive perks like free shipping.
Orders & Payments
When will it available for purchase?
We're taking pre-orders. Pre-orders are estimated to be shipped out January 2027. Sign up to our waitlist by subscribing to our emails & get free shipping on your first order!
Not ready to make a pre-order yet? Sign up to our waitlist and we'll email you when it's ready to purchase.
How can I check my order status?
Log into your account and go to “Order History” to view the status.
Can I modify my order?
Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.
What payment methods are accepted?
We accept credit cards, PayPal, and select local payment options.
Will I receive a confirmation email after payment?
Yes, you will receive an order confirmation email once payment is successful.
Is my payment information secure?
We use encryption technology to keep your payment details safe.
Shipping
Do you offer free shipping?
- Members get free shipping and it's free to join! Join free for member-only perks. Subscribe to our newsletter to unlock free shipping and stay first in line for new products, offers, and updates.
- Non-member orders ship free on $99+
View our full shipping policy here
How long does it take to ship my order?
Orders typically ship within 1-2 business days.
All pre-orders are estimated to ship out from late December 2026 to early January 2027.
How can I track my shipment?
You will receive a tracking number via email once your order is shipped.
Do you offer international shipping?
We currently ship within the US
Can I change my shipping address?
Contact customer support as soon as possible if you need to update your shipping address. The shipping address cannot be changed once it's been marked as shipped.
Please ensure the correct shipping address is provided.
Returns
What is your return policy?
Pre-orders are eligible for cancellation before orders are shipped out.
- Pre-orders are estimated to be ready to ship on January 2027.
- Any requested cancelations after orders have been shipped will be unable to be canceled.
We accept returns for new and unused items
- Approved returns receive complimentary economy shipping
- Returns must be made 30-days from delivery date
View our full return policy here
How do I initiate a return?
Contact customer support to start the return process, and we will provide you with instructions.
Please review the Return Process for more details
Will I get a full refund?
Refunds are processed for the product price, including shipping costs.
If the item is not received in new condition as required for full refunds, we will provide partial refund.
Please allow 3-5 business days for refund to reflect back to the original form of payment.
Contact us
We're here to help. Ask away!
Email
hello@viviandcove.com
Business hours
Monday to Friday
From 9 AM to 5 PM
For returns, please sumbit your order number and reason for return.
Submitting a return?
Simple Steps for Hassle-Free Returns and Exchanges
- Step1
Submit Your Request
Contact us via email with your order number and details about the return or exchange.
- Step2
Ship your Product
Once approved, carefully pack the product in its original condition and send it to the provided return address.
- Step3
Receive Confirmation
After we receive the condition of the product, we will process your return or exchange within 3-5 business days and notify you of the outcome.