Refund policy

Returns accepted within 30 days of delivery

If you'd like to submit a return inquiry please contact us at hello@viviandcove.com with your order number. 

  • Items must be new condition and unused
  • If approved for return, we will provide a complimentary US economy shipping label. For orders made outside of the US, customers cover return shipping label costs.
  • Returns must be made 30-days from delivery date

All refunds are available within 3-5 business days after receiving the items back, depending on your financial institution and form of payment used.

Any items sent back without approval will not be processed. 

Pre-orders / Order Changes / Cancellations

Pre-orders are eligible for cancellation before orders are shipped out. Pre-orders are estimated to be ready to ship on January 2027. Any requested cancelations after orders have been shipped will be unable to be canceled.

For all other orders, we will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

Product Information

We make all reasonable efforts to provide information on this Website that is accurate and complete; however, pricing and typographical errors may occur, or information may be out of date. There may be information, including information about products, their availability, or their prices that may be inaccurate or incomplete. We reserve the right to correct any such information without prior notice (including after you have submitted your order). We regret any inconvenience to you.


The inclusion of any products or services on this Website at a particular time does not guarantee that the products or services will be available.
Online prices and promotions for products may differ from prices and promotions for the same products in any store. Prices and promotions for products may also differ between stores and regions.

Colors

We have tried to display the products and attributes of the products on the Website, including the colors of products, we are offering for sale accurately. Because the colors you see depend on your computer monitor, we cannot guarantee that your monitor's display of any color will be accurate.

General Disclaimer - All Products

We do not represent or warrant that the information accessible through the Site is accurate, complete or current or that any advice or any particular product will achieve any result of any kind. Price and availability information contained on this site is subject to change without notice. We shall not be bound by any errors or omissions in posting product information or prices with respect to any products or services offered on the Site.


All materials and information presented by us on the Site are intended to be used for informational purposes only. The products promoted on the Site, including cosmetic products, are not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease, and are not intended to affect the structure of or any function of the human body. The results reported, if any, may not necessarily occur in all individuals. Please consult with your own physician or health care practitioner regarding any suggestions and recommendations made at the Site.

In providing product information to its customers, we rely in part on product descriptions furnished by manufacturers, wholesalers, and other third parties. If you believe that any information is not accurate, please contact us.

We cannot and do not represent or warrant that the Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements.


THE SITE AND ALL INFORMATION, CONTENT, WRITTEN MATERIALS AND SERVICES MADE AVAILABLE TO YOU THROUGH THE SITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY US ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES, INCLUDING ANY EXPRESS WARRANTIES, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, OR ANY WARRANTIES AS TO THE COMPLETENESS OF THE SITE CONTENTS OR THAT EMAILS SENT FROM US ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. THE FOREGOING DISCLAIMERS OF REPRESENTATIONS AND WARRANTIES SHALL BE APPLICABLE ONLY TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW AND SHALL IN NO EVENT BE CONSTRUED TO BE BROADER THAN PERMITTED BY THE APPLICABLE LAW.